PRESERVE Terms of Service
Last Updated: June 1, 2025

These Terms of Service (“Terms”) govern your use of the PRESERVE website located at https://preservegolfjapan.com (the “Site”) and the golf concierge services made available through it (the “Service”). The Site is operated by Pitchmark Inc., trading as PRESERVE, with its registered office in Tokyo, Japan.

PRESERVE connects international golfers with Japan’s premier golf courses and offers tee time booking concierge services. For customers seeking full-package experiences (e.g., golf + hotel + transportation), we may introduce you to a separate service provider, Exclusive Golf Japan, operated by Paul Sheehan.

1. Acceptance of the Terms

By using our Site or Service, you acknowledge and accept these Terms. If you do not agree, you must stop using the Service.

These Terms, along with any other referenced policies, form the full agreement between you and Pitchmark Inc. The Site is intended for users aged 18 and above. If booking for a group, you are responsible for sharing these Terms with all members and for all costs incurred.

2. Accuracy of Information

While we strive for accuracy, PRESERVE does not guarantee that all content—especially information provided by third-party golf courses—is always complete or error-free. Final pricing and availability will be confirmed during the booking process.

3. Price and Payment

Prices may change prior to booking confirmation. Promotions or price reductions after your confirmation will not apply retroactively.

By making a payment, you agree to these Terms and authorize PRESERVE to process payment via our designated gateway (currently Stripe). Processing fees may apply.

4. Cancellations and Amendments by You

Unless stated otherwise, all payments and deposits are non-refundable. For cancellations or changes, contact support@preservegolfjapan.com. Amendments are not guaranteed and may incur additional fees.

5. Cancellations and Amendments by Us

We reserve the right to cancel or amend confirmed bookings in rare situations. In such cases, we will notify you and provide either a refund or assistance in finding alternatives.

6. Scope of Service & External Partners

PRESERVE provides tee time booking concierge services only. We assist in identifying available golf courses and submitting reservation requests on your behalf.

For premium package tours that include accommodation, private transportation, and guided golf experiences, we may refer you to Exclusive Golf Japan, operated by Paul Sheehan, who partners with a properly licensed Japanese travel agency.

Important Notice:
PRESERVE does not directly operate or fulfill these full-package tours and is not a licensed travel agency. All services involving accommodation and transportation are provided entirely by Exclusive Golf Japan and their licensed partners.

By using our platform and choosing to be referred, you acknowledge that Exclusive Golf Japan is the sole provider and responsible entity for those services, and any contractual relationship for such packages is between you and them—not PRESERVE.

You are also responsible for adhering to any cancellation terms or policies defined by the golf course or by Exclusive Golf Japan. PRESERVE assumes no liability for fees or issues related to third-party providers.

7. Travel Insurance

We strongly recommend that you obtain travel insurance to cover risks such as cancellation, medical issues, or lost items. PRESERVE does not offer insurance and is not responsible for uninsured losses.

8. Special Requests and Medical Needs

Special requests (dietary, medical, etc.) must be communicated during the booking process. While we and our partners aim to accommodate them, fulfillment is not guaranteed.

9. Intellectual Property

All content on the Site—including text, visuals, and software—is owned by Pitchmark Inc. or its licensors. You may not use or reproduce content without express permission.

10. Limitation of Liability

PRESERVE is not liable for any loss, damage, delay, or cancellation due to third-party actions, course policies, or force majeure events such as weather or natural disasters.

We are not responsible for services rendered by Exclusive Golf Japan or any third-party travel agency, even if you are introduced through our platform.

11. Governing Law

These Terms are governed by Japanese law. Any disputes shall be resolved in the Tokyo District Court.

12. Modifications to the Terms

PRESERVE reserves the right to revise these Terms at any time. Continued use of the Site or Service implies acceptance of the revised Terms. We recommend reviewing this page periodically.

13. Contact Us

Pitchmark Inc.
Shibuya Dogenzaka Tokyu Building 2F-C
1-10-8 Dogenzaka, Shibuya-ku
Tokyo 150-0043, Japan

Email: support@preservegolfjapan.com
Website: https://preservegolfjapan.com

Update History

June 1, 2025